The following terms and conditions apply for the use of this website and outline the legal responsibilities between you and Do-itdesign.com. By placing an order on our online shop you confirm that you have read, understood and agreed to these terms and conditions. Please, do not hesitate to contact us if you have any questions in relation to the following.
When your order is placed you must pay the full amount through credit card payment or bank transfer. After the payment goes through the order is confirmed.
Transport costs are included unless stated otherwise.
PLACING AN ORDER
Once you have placed an order we will send you an email with your personal account details where you can monitor the progress of your product. The current status of your delivery will be updated on your personal account. In order to avoid our automated response messages being filtered as spam, we will send notifications with the latest updates via emails
DELIVERY & DELIVERY TIME
Your goods will be delivered by an independent courier service. The expected delivery time is usually shown on our website in days or weeks. This is as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible. We do not accept responsibility of delays incurred by the independent courier service.
Once your goods have been dispatched, we will send you a tracking number via email the evening before the day of delivery. Our courier will contact you again on the morning of the delivery so you can follow your order with the courier service. If you do not receive a tracking number within 3 days do let us know.
You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.
All large items booked for delivery in advance with the customer will be subject to a £49 redelivery charge should the delivery fail due to the customer not being contactable when the delivery is attempted.
To avoid disappointment, we request that you check the dimensions of your entry points to your required location before ordering large items of furniture, and it’s always a good idea to order a sample before ordering large quantities. Dimensions for our products are on the individual product pages.
Products delivered to you by one of our courier services offers a maximum of two delivery attempts. If you are unavailable a note will usually be left. In which case you will need to re-arrange delivery with the courier service directly. If delivery fails again because someone is not available to accept it, or you have supplied an incorrect delivery address, you will be charged in full for redelivery, even if delivery was originally offered free or at a discounted rate.
Delivery addresses provided at point of payment are the addresses we will use as default. It is the customer’s responsibility to provide us with the correct delivery address at the point of payment. If you need to change your delivery address after you have ordered you must send us an email at your earliest possible convenience. We will do our best to make this change however it is by no means guaranteed.
After payment any other changes you may need to make to your order are limited and also not guaranteed possible. You are required to put these requests in writing via email and we will do our very best to process them.
Large orders may be sent by pallet rather than by courier this will depend on the delivery address and quantity ordered.
Please allow 10 working days for delivery of orders of 20 items or more in the UK and 20 working days for delivery out side the UK.
We will provide you with reasonable notice when your order is ready for dispatch and delivery. If the order has been returned back to us due to no fault of our own (insufficient delivery address details or your unavailability) you may be charged for a re-delivery. We will contact you if your order has been returned to us. If you fail to respond within 7 working days we may return your order back to stock and refund you, excluding the delivery fee.
Please note we can only delay the delivery of your order for up to 14 days. Please make storage arrangements of your own should you not be ready for delivery with in this time frame.
Right to withdraw: If you are an EU customer and wish to return your product, you can do so within 7 days of the delivery date.
The product must be in its original packaging, unused and undamaged and you will receive a full refund. We do not cover the return transportation costs, nor carry responsibility for the return shipping of the product. Should the product arrive damaged at our premises we will deduct the according amount from the refund.
The refund will be processed within 3 days once the product has been returned to our premises and after the inspection has confirmed the product is in its original condition.
If you receive a faulty, damaged, or incorrect product and the defect of the product was not caused by you, such as improper handling of the shipper, temperature or weather conditions we will arrange a suitable solution depending on each specific case circumstances.
All product specifications, images and other information published on our website are copyrighted to doitdesign Ltd. All our product images are photographed in house and we do our best to show them as accurate as possible on our website. We cannot guarantee that the product image may not reflect the exact colour in reality as your computer display can project colours differently. Please contact us if you have any queries regarding specific shades.
Our intention is that all information on the website should be as accurate and as up to date as possible. We endeavour to provide you with the most up to date and accurate product information as possible, however the dimensions shown are just approximations and you should contact us if you require precise measurements. Cult furniture Ltd does not warrant or represent any information viewed and accessed on the site is accurate, current and/or complete. We do not, under any circumstances, accept any liability whatsoever for error or omission.
Doitdesign will not be held responsible for orders placed separately where there may be slightly different in colour due to different batch orders received from our factory.
All design classics sold within our website are high quality reproductions. We do not sell originals, but reproduce our furniture to the highest standard in the same style of the original design.
The names Charles & Ray Eames, Harry Bertoia, George Nelson, Philippe Starck, Claudio Dondoli , Marco Pocci , Ross Lovegrove , Giotto Stoppino, Ziglam & Brook, Ferruccio Laviani, Achille Castiglioi, Pier Giacoma Castiglioni, Charles Trevelyan, Front and Jaime Hayon are only used to describe the characteristics of the goods made to their designs, and not as trade marks. doitdesign ltd do not own the Trade Marks to any original designs.